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Client Success Manager

Job Type: Full Time

Who We Are:

At TapOnIt, we’re revolutionizing how businesses connect with their audiences through our innovative SaaS text message marketing and communications platform. We specialize in text-to-conversion, helping brands engage, retain, and monetize their customer base through targeted text messaging campaigns.

Who We’re Looking For:

We are seeking a passionate and detail-oriented Client Success Manager to help lead the day-to-day management and success of our clients. You are enthusiastic about building strong rapport with clients and helping meet their goals. You work energetically to be the champion for the client as you will be the main point of contact between them and the company. You are resourceful and proactive in addressing issues before they happen, and when they do, have the mindset to effectively troubleshoot and resolve. 

At TapOnIt, we believe that when our clients succeed, we succeed. If you’re the kind of person who enjoys being client-facing, is innovative and creative, thrives building lasting relationships, and enjoys the ever-changing world of marketing, we want to hear from you!

What You’ll Do:

  • Client Relationship Management:
    • Own the overall relationship with clients, leading client meetings and communication for overall customer satisfaction.
    • Proactively identify campaign and content opportunities, ensuring ongoing retention of clients.
  • Project Management:
    • Achieve successful projects by managing multiple clients and competing deadlines
    • Manage the execution of campaigns certifying client goals have been met.
  • Product Expertise: 
    • Deeply understand our product and services, ensuring they align with customer needs and objectives. 
    • Educate and train clients on new features/ functionality for continued adoption of the platform 
  • Customer/ Technical Support: 
    • Offer top-notch assistance, troubleshooting, addressing inquiries to resolve issues in a timely manner. 
    • Collaborate with teams to establish exceptional customer experience and contribute to product improvement.
    • Assist in testing platform functions prior to product releases.  
  • Campaign Assistance: 
    • Assist clients with crafting and executing text campaigns, sometimes with short deadlines, to drive engagement and success.
    • Proactively recommend new campaigns/ ideas to grow client database and reduce churn. 
  • Data Analysis: 
    • Analyze data and generate reports to determine optimal strategies for database growth and content engagement. 
    • Present valuable insights, ensuring customer’s success with TOI’s platform. 
  • Collaborative Projects: 
    • Collaborate with development and marketing teams on special projects.
    • Establish seamless integration of client needs and company objectives with ad-hoc projects.

Qualifications:

  • 2-4 years of client success, account management or similar role.
  • Bachelor’s degree or proven work experience in a relevant position. 
  • Ability to work independently and follow through on projects with minimal instruction.
  • Effective communication skills, both verbal and written. 
  • Impeccable attention to detail
  • Strong time management skills, ability to prioritize and triage competing priorities. 
  • Creative, resourceful, detail-oriented, and highly organized.
  • Highly organized self-starter, highly motivated, and ready to take initiative.
  • Passion for driving business value to customers through software development, automation, and new technology.
  • Ability to thrive in a fast-paced startup environment, managing multiple priorities in a deadline-oriented setting.
  • Working knowledge of or high interest in the SMS/MMS messaging industry.
  • Previous B2B or SaaS experience is preferred, but not required.
  • Experience in advertising and marketing-related fields is preferred.
  • Proficiency in Microsoft Suite, G-Suite, etc.
  • Familiarity with Hubspot, Monday, and Slack is a plus, but not required.

What We Offer:

  • Competitive compensation package with bonus opportunities
  • Health insurance
  • Paid Time Off, Paid holidays, Birthday day off, one flex holiday per year, office closed from December 24th – January 1st, 1st Monday in May off for Mental Health Awareness
  • A flexible schedule that allows you to adjust daily start and finish times to fit your needs
  • Team health and wellness opportunities; 24/7, on-site fitness center
  • Training according to your desired path and development needs
  • A company culture that values employees’ unique skills and allows them to grow

Eligibility

TapOnIt is an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Visa Sponsorship is NOT available for this position.